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Maintenance, Repair, and
Support Plan
(800) 960-3626
24 hours
a day / 7 days a week
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Electronic Maintenance Company, Inc. (EMCO)
The core of EMCO’s resource capabilities is the company owned
26,000 square foot facility located at 8900 South Choctaw
Drive in Baton Rouge, Louisiana, and our 5000 square foot
facility located at 517 South 16th Street in Laporte, Texas.
These facilities house all of the company’s internal practice
area personnel that include executive management, sales,
administrative, accounting, service, service logistics,
warehousing and support.
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Our facilities and personnel have
relationships with and hold certifications from Help Desk
Institute, CompTIA A+, Microsoft, Dell, HP/Compaq, IBM,
Lexmark, Tektronix and others including suppliers such as
Ingram Micro.
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EMCO’s executive management resides in the
corporate office in Baton Rouge, Louisiana and is involved on
a daily basis with all aspects of the organizational
structure. Experienced management personnel that have an
immediate escalation path to executive management if necessary
closely monitor all work efforts from the field, as well as
headquarters. State of Texas government agencies will have the
ability to escalate any issues that arise directly to
executive management.
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The sales and service personnel work
closely together to insure viability and practicality of any
solution delivered to clients. Technical engineers are brought
into the cycle early to insure that a credible sound technical
solution is presented. The EMCO technical managers also have
gained considerable project management experience through the
large deployment and support contracts with high visibility
customers that have been on going for many years.
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Technical management interfaces with
on-site deployment and/or on-going engineering support
personnel on a regular basis. Concentrated effort is given to
all aspects of a project. While many companies focus simply on
the technical aspect of a project, EMCO, through the
experience gained in the petrochemical and state government
environment, strictly follows established guidelines and codes
for employee safety and security. This same attention is paid
to the assets of the client, whether they are personnel or
hardware/software/data. Time reporting of hours worked are
submitted to accounting with audit by technical management
before invoice processing. Client acceptance or sign-off for
work performed is strictly adhered to.
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Having 140 resources has allowed EMCO to
reach the critical mass necessary to effectively allocate our
personnel to many simultaneous projects. When additional
personnel are required, extensive screening by technical and
executive management is used to ensure the appropriate level
of technical expertise and competence. An assessment of
personality and the ability to fit to the client’s information
technology culture and environment is always considered
important and plays a large role in the final selection of
additional resources. EMCO has a superb record of placing the
right person into the right project.
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If you have any questions or comments
concerning the acquisition, operation or performance of the
equipment or service personnel provided by EMCO staff, you are
invited to contact Mr. George Enete at 800-960-3626. While
normal operating hours are from 7:30 a.m. to 5:00 p.m. (CST),
Monday through Thursday and 7:30 am to 4:00 pm Friday (CST),
you may call this number 24 hours per day, seven days per
week. If after hours, your call will be dispatched and
returned by management level personnel.
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