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Applicants may submit their resumes via fax, email, mail, or in person. Resumes should be directed as noted below and contain the JobID and Location of the position in which the applicant is applying. Applicants needing assistance and/or accommodations with applying to positions may also call Cindy Moss, Human Resource Manager, at 225-925-8900.
Human Resource
8900 S. Choctaw Drive
Baton Rouge, LA 70815
Emcojobs@emcobr.com
Fax 225-930-7680
EMCO Technologies is an Equal Opportunity Employer
Job ID: |
TSHD-MAAL |
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Location: |
Madison, AL |
Title: Technical Support Helpdesk |
Job Summary:
In this role you will work under general supervision. You may lead and direct the work of others in the absence of the designated supervisor. A limited degree of
creativity and latitude is expected. You must comply with all physical, data, and IT security, and health and safety policies and procedures.
Essential Duties and Responsibilities:
- Provides telephone support to end users on a variety of issues; identifies, researches and resolves technical problems
- Responds to telephone calls, email and personnel requests for technical support, tracks and monitors the problem to ensure a timely resolution
- Resolves PC software configuration problems and remotely installs software products or approved patches
- Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs
- Resolves computer system problems, including coordination between users, product line Specialists and components of the Local Area Network support staff
- Diagnoses, isolates and analyzes problems utilizing historical database records
- Documents user's problems through the use of an online problem management system including opening, updating status and closing problem tickets
- Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements
Requirements:
- Associate Degree or equivalent in a related field - combination of experience and formal technical training may be substituted for formal education
- Minimum 5 years of progressive experience, 1+ of which must have been in a supervisory capacity
- Security + certification
- MCP certification
- MOS Certification in two of the following: Word, Excel, Outlook
- Advanced knowledge of commonly used concepts, practices and procedures within the field
- Relies on documented policies, processes and procedures to accomplish task objectives
- Good communications to all internal levels of the organization on technical matters
- UNIX, CAD, Groove, P2 or Support Soft experience would be a plus
- Ability to pass pre-employment background check and drug testing is a must. US citizenship is required in order to obtain Security Clearance.
Relocation Assistance is not provided. Women, Vets, and minority candidates are encouraged to apply!
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Corporate Office 8900 South Choctaw Drive
Baton Rouge, LA 70815
- Tel: 225-925-8900
- Tel: 800-960-3626
- Fax: 225-925-9334
- Fax: 225-925-9946
Hammond Operations
12447 Wardline Road
Hammond, LA 70402
- Tel: 985-542-6037
- Fax: 985-345-1718
Texas Operations
517 South 16th Street
LaPorte, TX 77571
- Tel: 281-471-9988
- Fax: 281-471-9889
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