Cambium Networks
Cambium Networks is a market-leading supplier of wireless broadband devices which help our
customers and partners communicate more reliably, effectively and expansively. Our product
portfolio encompasses a comprehensive family of solutions based on our time-tested and
performance-proven Orthogon Systems Point-to-Point (PTP) and Canopy Point-to-Multipoint (PMP)
technologies.
Learn More about Cambium Networks
Premier Service Partner
Emco is a Motorola Premier Service Partner (PSP), meaning we have the highest level of commitment and training to Motorola products and standards.
Working with PSP’s gives you the confidence of:
- Unequaled customer service response for critical communication networks
- Highly-qualified, dedicated and financially stable Service Partners
And the highest ranking in the following criteria:
- Calibration of equipment – You can be assured that test equipment used by Service Partners will be calibrated on a regular basis in accordance with manufacturer recommendations.
- Technician certification - Motorola has defined the measure of the certified workforce goals within the program by establishing minimum certification goals for the technicians employed by the Service Partner. (Minimum CET Certification)
- Protection of customer equipment - In the event Service Partner performance of the service work under this subcontract requires you to send equipment to the Service Partner’s service shop, Service Partner agrees to: (1) store the equipment in a separate and secure location; (2) track equipment by logging it in when received and logging it out when returned to you; and (3) report damaged or lost equipment to you and maintain a record of such loss.
- Insurance/Environmental Health & Safety - All Motorola Service Partners are required to submit and keep current all minimum levels of insurance and Environmental Health & Safety documentation as required to protect you.
- Contract specific benefit criteria - When a Service location is providing services contracted by Motorola as they apply to a specific contract or series of contracts, the benefits of associated technical training, technical manuals, and technical call center support will be provided for those products or series of products supported by such contract.
Certified Service Center
The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
Showing our customers that we mean business!
Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.
Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory - to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.
What’s Involved?
To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.
Certification Requirements:
- Facility Service Capability
- Code of Conduct
- Appropriate Test Equipment and Tools
- Customer Service and Warranty Policy
- Management Skills
- Technician Certifications
- Licensing and Insurance
- Professional Appearance
