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About Us | Communications | Information Technology | Safety & Security | Contact Us | ||
| Job ID: | ACEHDTL-001 | |||||
| Location: | Madison, AL | |||||
| Job Type: | Permanent, full-time position | |||||
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Title: Help Desk Team Lead |
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Major Duties and Responsibilities • Provides effective two-way feedback to motivate high performance and productive environment. Assists with technical issues as well as procedural questions. • Assists with customer escalations. • Monitors queue status, ensuring that the service desk works efficiently and effectively towards metric goals. • Effectively executes on the vision, mission, and objectives of the ODIN Enterprise Service Desk (ESD). • Creates, updates and maintains procedures as appropriate. • Participates in outage processes, posting and communication to ESD analysts. • Serve on ESD motivation committee (welfare, recreation and morale). • Serve as liaison for all ESD Infrastructure issues to ensure coordination and resolution in a timely manner. • Monitors incident management system to ensure proper completion and routing. • Other duties as assigned. |
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Qualifications • Relevant job experience, as well as strong customer contact experience. • Two years of call center customer care experience, preferably in a technical environment. • Able to communicate extremely complex and technical information clearly and concisely to internal and external customers. • Communicates ideas and recommendations to all levels within the department using tact, common courtesy, persuasion, and discretion to achieve objectives. • Ability to work under pressure and meet deadlines with frequent interruptions and redefined priorities. • Ability to handle unusual situations effectively and respond positively to new ideas. • Superior oral and written communication skills. • Excellent interpersonal skills and leadership skills. • Familiar with other systems designated as necessary to the job. Thorough knowledge of Microsoft and web-based applications. • Able to make and execute decisions or recommendations that contribute to the overall success of projects and programs within the Service Desk. • Able to work appropriately independent. |
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Requirements • Must be able to work a standard 8 AM - 5 PM, Monday - Friday shift. Must also be able to work rotational shifts within a 24 by 7 schedule as needed, these shifts include 1st, 2nd, 3rd, weekends and holidays. Security Clearance required. |
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| Job ID: | LARC001 | |||||
| Location: | NASA Langley Research Center, Hampton, Virginia | |||||
| Number of Positions: | N/A | |||||
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Title: System Administrator |
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Major Duties and Responsibilities Remove and replace hardware items in a PC or MAC based system. Must be able to mount operating systems, network operating systems, IP addressing, and configure according to NASA and manufacturer specifications. • Understand networking protocols and connecting systems and printers to networks. • Replace maintenance kits in laser printers. • Must practice ESD safety procedures. |
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Scope of Position The Scope of the System Administrator is to provide support for desktop computer hardware and software, fax machines, printers, and related peripherals as subscribed at NASA Langley Research Center. |
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Attributes / Skills Excellent communication skills and ability to work independently in a customer service environment. Ability to troubleshoot all problems inherent on typical PC based systems and networks, including component repair, hardware/software upgrades, and printers. Keen insight into Web-based products and Internet functionality. Working knowledge of Apple operating systems (OS X) and understanding of the diagnostics associated with Macintosh hardware. Working knowledge of Networked printers is also expected and desired. Linux skills and experience are desirable and should be obtained within one (1) year of hire date. |
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Education Associates Degree in relevant technical field or minimum of 3 to 5 years experience. Required certifications (MCP or equivalent certification). |
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Experience Strong Background in Microsoft Operating Systems including Windows XP and Microsoft Office Suite applications. WebEx experience preferred. Be proficient with Remedy (Ticket Management software). |
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| Job ID: | LARC002 | |||||
| Location: | NASA Langley Research Center, Hampton, Virginia | |||||
| Number of Positions: | N/A | |||||
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Title: Administrative Support |
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Major Duties and Responsibilities Gathers, collects, records, tracks and verifies data and information from multiple sources. Compiles, reviews and analyzes data. Uses personal computer and commercial software packages, and/or proprietary software for functional area, to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. May design processes to enhance work flow. Provides data and information to others on functional unit processes and procedures. |
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Scope of Position The Scope of the Administrative Support is to perform a variety of routine administrative/clerical tasks in such functional areas as finance, purchasing, or human resources or for a specific project/business/technical unit. |
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Attributes / Skills Must demonstrate professionalism, good judgment and interpersonal skills. Attention to detail in a fluid environment and ability to set priorities and perform completed staff work a must. |
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Education High School diploma, or equivalent experience/combined education, with additional specialized training in specific aspects of job functions and/or demonstrated ability to perform assigned tasks and 3 Years of experience. |
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Experience Excellent written and verbal communication skills. Skilled in MS Office products including Word, Excel, PowerPoint, Project and Visio. Capability to learn basic technical information quickly. |
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| Job ID: | LARC003 | |||||
| Location: | NASA Langley Research Center, Hampton, Virginia | |||||
| Number of Positions: | N/A | |||||
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Title: Security Engineer |
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Major Duties and Responsibilities Conducts risk assessment and provides recommendations for application design. Involved in a wide range of security issues including architectures, firewalls, electronic data traffic, and network access. Uses encryption technology, penetration and vulnerability analysis of various security technologies, and information technology security research. Configuring, operating, and managing all devices (such as sniffers) that are designed to monitor the performance of the network, but only to isolate performance or configuration problems. May prepare security reports to regulatory agencies. Contributes to the writing of system security plans. |
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Scope of Position The Scope of the Security Engineer will be to design, test, and implement state-of-the-art secure operating systems, networks, and database products. |
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Attributes / Skills Security Engineer will act as a part of a team to ensure LaRC systems comply with all Federal and Agency laws, regulations, requirements, standards, policies and procedures. Applies current computer science technologies to the design, development, evaluation, and integration of computer systems and networks to maintain system security. Works with commercial computer product vendors in the design and evaluation of state-of-the-art secure operating systems, networks, and database products. Provides security engineering and integration services to internal customers. Involved in a wide range of security issues including architectures, electronic data traffic, network access. |
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Education Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 5-8 of professional experience. |
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Experience IT Security related technical certifications or demonstrated competence and related network experience. |
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| Job ID: | LARC004 | |||||
| Location: | NASA Langley Research Center, Hampton, Virginia | |||||
| Number of Positions: | N/A | |||||
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Title: System Engineer |
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Major Duties and Responsibilities System Engineer responsibilities are to provide operational support and solutions for infrastructure services, servers, and storage devices. This includes the continued effort of maintaining and re-engineering these solutions to provide the highest levels of service to NASA Langley Research Center (LaRC). These services include the following: • Hardware/software re-evaluation • Macintosh and PC Standard Load configuration and testing • Server migration / upgrade planning and implementation • Backup solution engineering • Translation of ODIN Enterprise, NASA, commercial/industry, and international technical standards and guidance into executable policies, procedures and projects • Senior tier support for desktop services and server operations • Disaster recovery planning and support • Technology infusion, expansion of client services, and improved return on investment through creating and implementing Infrastructure Upgrade Proposals (IUPs) and direct client support |
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Scope of Position The Scope of the System Engineer will be to provide operational support and solutions for infrastructure services, servers, and storage devices. |
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Attributes / Skills In-depth knowledge of network routing and associated routing protocols. Ability to design and implement special purpose networks to meet the customer’s requirements. Ability to work with customers in a courteous and professional manner. Excellent communication skills and the ability to work independently with minimal supervision. |
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Education College degree or equivalent network related experience is required. Three or more years experience working with network design including servers, routers, switches, firewalls. Network related technical certifications or demonstrated competence and related network experience. • CNA or higher certification or equivalent work experience and skill level. • MCSE or higher certification or equivalent work experience and skill level. |
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Experience Thorough knowledge of enterprise solutions architectures. In-depth knowledge and understanding of operating systems. Ability to assist in the design and implementation of system engineering solutions to meet the customer’s requirements. Automation and web programming skills including VBScripting, HTML and SQL database access. Working knowledge in the use of Microsoft Word, Excel, and Project software. |
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| Job ID: | DESKTOPTECHCLTX | |||||
| Location: | Clear Lake, TX | |||||
| Number of Positions: | 1 | |||||
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Title: Desktop Technician |
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Major Duties and Responsibilities • Perform desktop computer preventive maintenance and accomplishes all corrective maintenance procedures. • Aid less technically qualified staff during modification and upgrade of microcomputer-based PC equipment. • Required to assist these departments during training programs. Assists in providing operating system and applications software-troubleshooting support to staff and customers. • May be required to provide training in a one-on-one environment. • Provide Level I/Level 2 problem resolution and Trouble Ticket responsiveness at the local Help Desk, perform other duties as assigned. |
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Scope of Position • Work under very minimal supervision. • Install and configure personal computers and peripherals including operating systems, hardware and software to attach workstations to a network. • Participate in maintenance activities on all microprocessor-based personal computers (PCs) and peripherals. • Assist less technically qualified staff in installing, upgrading and trouble-shooting equipment failures in the maintenance shop and at user(s) locations. • Possess the ability to perform equipment preventive maintenance and all equipment repairs, installations, and upgrades in user locations. • This position assumes no supervisory responsibilities. |
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Attributes / Skills • Possess knowledge of maintenance structure including Quality Assurance, Logistics and Work Control procedures. • Install and configure personal computers and peripherals including operating systems, hardware and software to attach workstations to a network. • Participate in maintenance activities on all microprocessor-based personal computers (PCs) and peripherals. • Assist less technically qualified staff in installing, upgrading and trouble-shooting equipment failures in the maintenance shop and at user(s) locations. • Possess the ability to perform equipment preventive maintenance and all equipment repairs, installations, and upgrades in user locations. • This position assumes no supervisory responsibilities. |
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Education Technical training and/or experience equivalent to a four year B.S. Degree in Electronic Technology or Computer Science or A.S. Degree and 3 years experience; or 5 years related experience. MCSE or related industry certification will be applied to education requirement. |
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Experience Four years of progressive experience or four year B.S. Degree. US Citizenship required. EOE |
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| Job ID: | COMSYSMAINTECH | |||||
| Location: | Las Cruces, NM | |||||
| Number of Positions: | 1 | |||||
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Title: Communications System Maintenance Technician |
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Major Duties and Responsibilities Support Nortel Meridian 1 (Option 61c) and Norstar 7.0 telephone switch systems and CallPilot voice messaging. Trouble shoot and repair all problems associated with the communications (voice, radio and/or video) system and related equipment. Perform daily and weekly system database backups. Perform as primary service contact for all data circuits/connectivity/access. Install and maintain all dedicated high-speed data links, (DS1, DS3, 676, substrat data ckts) on voice system and/or all required access/connectivity for radio/video. Maintain database structure of (phone switches or radio/video equipment) per manufacturer’s specifications. Interface with manufacturers of various equipment in providing support for site-wide agencies concerning critical links/access. Monitor and diagnose system troubles and aid in field trouble resolution as required. Assist in maintenance of all system related documentation to include the fabrication of data interface topologies. Fabricates various cables and interface components as required. Alternates as duty technician for after hour call out support. Performs communications Moves, Adds, & Changes as required. |
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Scope of Position Assists maintenance engineer or lead personnel m the maintenance and operation of the Installation communication system, and all peripheral equipment involved in providing digital voice and data service, video and/or radio communications. |
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Attributes / Skills To provide a variety of skilled support within the cost, quality, and timeliness required and to provide technical direction and leadership to less skilled or experienced technicians and personnel. Works under the general guidance of supervision and may receive job assignments requiring interface with other technical personnel. Provides technical direction to less skilled or experienced technicians. |
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Education AA Degree or equivalent technical education in an appropriate and relevant discipline. |
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Experience Eight (8) years of related experience. Requires certification on specific systems. Requires demonstrated leadership ability. Advanced Microcomputer skills are essential. Should have excellent communications and interpersonal skills. |
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| Job ID: |
ACEIT-002 |
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| Location: | Madison, AL | |||||
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Title: Technical Support, Help Desk II / Senior Help Desk Support Service Specialist |
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Scope of Position As the Field Technician Engineer, you will work under limited supervision and may lead and direct the work of others in the absence of the designated supervisor. Your creativity and latitude is essential along with compliance with all physical, data, IT security and health and safety policies and procedures. This position is a 3 month contract with the possibility of permanent hire. Salary depends on experience. |
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Major Duties and Responsibilities:Provides telephone support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support, tracks and monitors the problem to ensure a timely resolution. Resolves PC software configuration problems and may remotely install software products or approved patches. Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs. Resolve computer system problems, including coordination between users, product line specialists, and components of the Local Area Network support staff. Diagnoses, isolates, and analyzes problems utilizing historical database records. Documents user’s problems through the use of an online problem management system including opening, updating status and closing problem tickets. Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements. |
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Scope of Position Works under limited supervision. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Must comply with all physical, data, and IT security, and health and safety policies and procedures. |
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Attributes / Skills Advanced knowledge of commonly used concepts, practices, and procedures within the field. Relies on documented policies, processes and procedures to accomplish task objectives. Good written and verbal communications to all internal levels of the organization on technical matters. |
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Education Associate Degree or equivalent in a related field. Must have MCP certification. A combination of experience and formal technical training may be substituted for formal education. |
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Experience Minimum five years of progressive experience, at least one of which must have been in a supervisory capacity. |
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| Job ID: |
ACEIT-004 |
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| Location: | Vicksburg, MS USA | |||||
| Number of Positions: |
One (1) Needed: October 15, 2007 |
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Title: Radio communications (RF) Engineer |
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Major Duties and Responsibilities: Responsible for design and engineering activities on new and existing radio communication systems. Recommends system / site design improvements and changes. Researches, evaluates, and applies new technology concepts to standardize equipment. Performs acceptance test plan and system cutover. Works with Documentation Draftsman to ensure standardized documentation. Directs and coordinates the work of maintenance to include maintenance technicians as required. Works with the Program Manager to ensure project completion. |
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Scope of Position Works under minimal supervision. May lead and direct the work of others in the absence of the designated supervisor. A limited degree of creativity and latitude is expected. Perform system design for a variety of radio communications systems (trunking and conventional) and all associated equipment. May participate in preventative and corrective maintenance activities for a variety of radio communications systems (trunking and conventional) and all associated equipment. Act as technical lead for configuration control of radio communications systems. Perform system upgrades of software, firmware, and hardware as required. Perform manufacturer’s Product Service Bulletins and Maintenance Information Bulletin actions as required. Provide technical support to other maintenance activities for resolution of radio communications problems. Alternates as duty technician for after hour call out support for resolution of system problems, power outages, or site emergency situations. Maintain all system records, logs, and configuration documentation, Provides radio communications engineering, planning. & coordination for infrastructure and system enhancements/upgrades as required. Must comply with all physical, data, communications and IT security, and health and safety policies and procedures. Travel will be required. |
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Attributes / Skills Advanced knowledge of commonly used concepts, practices, and procedures within the field. Relies on documented policies, processes and procedures to accomplish task objectives. Good written and verbal communications to all internal levels of the organization on technical matters. |
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Education Thorough knowledge of commonly used concepts, practices, and procedures within the field. Relies on documented policies, processes and procedures to accomplish task objectives. Good written and verbal communications to all immediate internal levels of the organization on technical matters. Complexity of assignments routinely requires considerable creativity or judgment in developing ways to accomplish work. Manager provides guidance on unusual or controversial problems, or policy matters; completed work is reviewed for compliance with overall project objectives. Communication skills, both oral and written, should be commensurate with the position. Demonstrated ability to lead and direct work of others. Position requires specialized and extensive knowledge of engineering principles gained through long and varied work experience in the radio communications field. Must be able to lift 25 lbs unassisted. |
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Education/Experience Two years of college with courses in engineering or associated disciplines. Eight (8) years of related experience. Additional relevant education may be substituted or a portion of the experience. |
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| Job ID: |
COMTECH |
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| Location: | White Sands, NM | |||||
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Title: Communications System Maintenance Technician |
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Major Duties and Responsibilities Trouble shoot and repair all problems associated with the communications (voice, radio and/or video) system and related equipment. Perform daily and weekly system database backups. Perform as primary service contact for all data circuits/connectivity/access. Install and maintain all dedicated high-speed data links, (DS1, DS3, 676, substrat data ckts) on voice system and/or all required access/connectivity for radio/video. Maintain database structure of (phone switches or radio/video equipment) per manufacturer’s specifications. Interface with manufacturers of various equipment in providing support for site-wide agencies concerning critical links/access. Monitor and diagnose system troubles and aid in field trouble resolution as required. Assist in maintenance of all system related documentation to include the fabrication of data interface topologies. Fabricates various cables and interface components as required. Alternates as duty technician for after hour call out support. Performs communications Moves, Adds, & Changes as required. Will be supporting Nortel Meridian 1 (Option 61c) and Norstar 7.0 telephone switch systems and CallPilot voice messaging. Scope of Position Assists maintenance engineer or lead personnel m the maintenance and operation of the Installation communication system, and all peripheral equipment involved in providing digital voice and data service, video and/or radio communications. Attributes/Skills To provide a variety of skilled support within the cost, quality, and timeliness required and to provide technical direction and leadership to less skilled or experienced technicians and personnel. Works under the general guidance of supervision and may receive job assignments requiring interface with other technical personnel. Provides technical direction to less skilled or experienced technicians. Education AA Degree or equivalent technical education in an appropriate and relevant discipline. Experience Six (6) years of related experience. Requires certification on specific systems. Requires demonstrated leadership ability. Advanced Microcomputer skills are essential. Should have excellent communications and interpersonal skills |
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| Job ID: |
JSC091207 |
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| Location: | Clear Lake, TX | |||||
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Title: Computer / Printer Technician |
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Major Duties and Responsibilities Diagnostic repair of HP printers and Dell desktops and laptops. Requires troubleshooting software/hardware issues, maintaining repair logs, engaging HP and Dell for warranty repairs. Requirements • HP LaserJet Certified. • Dell Certified. • Expert understanding of HP and Dell hardware and diagnostics. • Working knowledge of HP and Dell Warranty processing. • Experience with Microsoft Office products. • The ability to lift and move commonly used computer equipment. • Remedy experience a plus. |
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Salary DOE |
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| Job ID: |
MACTECH |
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Title: Macintosh Technician |
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Major Duties and Responsibilities Performs primarily Mac computer preventive maintenance and accomplishes all corrective maintenance procedures. Aids less technically qualified staff during modification and upgrade of microcomputer-based PC equipment. Possesses knowledge of maintenance structure including Quality Assurance, Logistics and Work Control procedures. Required to assist these departments during training programs. Assists in providing operating system and applications software-troubleshooting support to staff and customers. May be required to provide training in a one-on-one environment. Provides Level I/Level 2 problem resolution and Trouble Ticket responsiveness at the local Help Desk, Performs other duties as assigned. Attributes/Skills Must have 2-3 years experience supporting the network on Mac platform. Must have strong Mac OS X troubleshooting skills. Ability to troubleshoot network and system configuration problems of Mac/pc interoperability on Novell and NT/2000/2003 networks. Must be a power user of OS X bundled applications and know Mac hardware. Familiarity with OS X/UNIX command line utilities, shell commands and design/publishing applications a plus. Excellent written and oral skills. |
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